Shipping & Returns

Everything you need to know about receiving and returning your Voléa order.

We currently deliver exclusively within the United Kingdom.

Orders are carefully prepared and dispatched within 1 to 2 working days.

All UK orders are sent via Royal Mail Tracked 48. Once dispatched, delivery is typically expected within 2 to 3 working days.

You will receive a confirmation email with tracking information once your order is on its way.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Complimentary UK delivery is available on all orders until 31 December 2026.

Unless otherwise agreed with you, your order will be delivered within 30 days.

We hope you love your Voléa ritual. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, products must be unopened, unused and in their original condition and packaging.

For hygiene and safety reasons, we are unable to accept returns of cosmetic products that have been opened, used or had their seals removed, unless the product is faulty.

To arrange a return, please contact us through our Contact page and include your order number.

Please do not return an item before contacting us.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked postal service and retaining proof of postage until your return has been processed.

Once your return has been received, we will process any refund due to you in accordance with your statutory rights.

Refunds will be made to the original payment method used for your purchase.

Once we have processed your refund, your bank or payment provider may require additional time for the funds to appear in your account.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and, where possible, photographs of the product and packaging.

We will review the issue and arrange an appropriate remedy in accordance with your statutory rights.

If you need to change or cancel your order, please contact us at info@volea.uk as soon as possible.

If your order has not yet been dispatched, we will do our best to accommodate your request.

If your order has already been dispatched, please refer to our Returns Policy for information about your cancellation and return rights.

If you have any questions about your delivery or return, please visit our Contact page.

We aim to respond within 1–2 working days.

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